Clear answers before you take the next step.

Synapse Digital Care is an independent digital-health and care-coordination business based in Ibadan, Nigeria. We help people access telemedicine, coordinate patient transport and medical logistics, navigate specialist referrals within Nigeria, and plan care in Nigeria for patients returning from abroad.

Patients and families, healthcare professionals, healthcare providers, corporate organisations, and international referral partners can contact Synapse. Each request is assessed individually so that the next step reflects the person’s needs, location, and circumstances.

Use the Guided Care Journey if you are unsure where to start. You can also book an appointment directly, send a general enquiry, or begin a WhatsApp conversation.

No. Synapse Digital Care is not an emergency service and does not provide emergency response or emergency ambulance dispatch. If someone may be experiencing a medical emergency, contact the appropriate local emergency service or go to the nearest emergency facility immediately.

Synapse coordinates access and practical arrangements. Diagnosis, prescriptions, and treatment decisions are made by appropriately qualified healthcare professionals who are responsible for the clinical care they provide.

Yes. Synapse can help clarify the type of specialist pathway required and coordinate an eligible referral, subject to clinical suitability, provider availability, and provider acceptance.

Synapse can coordinate access to an independent professional for an eligible second-opinion request. The appropriate record-sharing process is explained after the initial enquiry.

Yes. Healthcare professionals and providers can begin through the Guided Care Journey or the general enquiry form. Please do not attach medical records to a public email or WhatsApp message; Synapse will explain the appropriate next step.

No. A referral enquiry does not guarantee consultation, admission, travel clearance, treatment, or a particular outcome. Acceptance depends on factors including clinical suitability, documentation, Nigerian provider capacity, availability, and the requirements of the proposed care pathway.

Yes. Synapse can assess eligible enquiries from patients living in the United Kingdom, United States, Canada, and other countries who want care in Nigeria. The Nigerian provider and pathway depend on the required care, clinical suitability, availability, documentation, cost, and practical travel readiness.

No. Synapse can coordinate information and practical next steps, but cannot guarantee Nigerian provider acceptance, an appointment date, admission, a particular treatment, travel clearance, or a clinical outcome.

Each request is assessed individually. Support may include planning movement to a consultation, investigation, treatment, or follow-up appointment according to location, timing, mobility needs, and destination. It is not an emergency ambulance service.

Yes. Providers and referral organisations outside Nigeria can work with Synapse to refer eligible patients into Nigerian care and coordinate communication, pre-arrival planning, local support, and continuity after the patient returns to their country of residence.

Pricing is provided after Synapse understands the request and proposed service. The relevant scope and price are communicated before any paid arrangement proceeds.

Send only general details such as your name, contact information, country, the type of support required, and a short non-clinical description. Do not send medical records, passport details, payment information, or a detailed medical history through the public form, email, or WhatsApp.

When records are appropriate, Synapse explains the next process after the initial enquiry. Records should only be shared through the method provided for that specific care journey.

Response time depends on the nature and timing of the request. Synapse will acknowledge and review enquiries as promptly as practical, but urgent or emergency needs must be directed to an appropriate emergency service.